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General Terms & Conditions
Trip&Heal operated and managed by "Advisor Travel", hereinafter called the "Travel Agency" is full ABTA and ATOL bonded and registered at Akbıyık Cad. No. 17 Sultanahmet, Istanbul Turkey.
1. Scope
The travel agency will act as an agent for non-gratuitous travel arrangements. The terms and conditions apply to the services of the travel agency as a booking agent for travel arrangements. The provision of these booking services does not constitute a travel package in the sense of travel contract law. In particular, the booking services of the travel agency include the provision of a travel contract between you as the customer and the desired supplier of travel arrangements, travel by airplane, train or bus, hotel accommodations, holiday apartment accommodations, boat travel and other travel arrangements. All bookings of travel packages accepted by the travel agency are subject to the terms and conditions of the operator concerned.
2. Notification/Booking
2.1 The notification, which can be made in written form, orally, by telephone or by electronic means (via e-mail), is a binding order to the travel agency to act as an intermediary in the provision of a travel contract with a supplier of travel arrangements or of other travel and transport services. The travel agency will book the travel arrangements promptly, whereby the acceptance of a booking is subject to the availability and capacity of the air carrier, ship owner, travel operator, owner or other supplier of travel arrangements and to the confirmation of the booking order.
2.2 By signing or ticking the "I read and accepted the Terms & Conditions" button on our web site payment section or the notification form and or making payment for services, you are acknowledging the acceptance of the standard terms and conditions the travel arrangements, hotel accommodations, ship travel supplier or other services of the supplier that is named in the notification form or our formal quotation . In variation from the regulation of cancellation charges in the standard terms and conditions, the travel operator can claim the full travel price in the case of a cancellation or no-show.
2.3 Booking orders are binding. The contract for services of the travel agency is concluded when the travel agency confirms acceptance of the formless order or if the travel service has already been performed. However, the travel agency will inform you of the rejection or non-availability of a travel booking immediately.
2.4 The scope of the service is defined in the notification form or on the basis of the standard terms and conditions of the operator of travel arrangements and is subject to point 2.2 above.
3. Payment (IF NOT OR OTHERWISE STATED IN YOUR FINAL QUOTATION)
3.0 A down payment of 50% of the total package cost is to be paid upon application for any travel packages quoted by Travel agency.In order to ensure that the payment reaches the operator of the accommodations in a timely manner, the down payment shall be made by bank or post transfer within three working days. In case of dispute, a copy of the transfer receipt can be sent by fax to the travel agency.
3.1 Except in cases in which the terms and conditions of the travel operator specify otherwise, the payment of the full price of the travel arrangements is to be made no later than 6 weeks before commencement of the travel arrangements to the travel agency in the name of the travel operator.
3.2 The travel agency is empowered by the travel operator to invoice and collect the full price of the travel arrangements upon completion of the travel agency services and issuance of a voucher for a bankruptcy insurance policy, when available (in case of insolvency of the travel operator).
3.3 The payment shall be withheld by the travel agency until all of the services of the travel operator have been provided. The customer has no claims to transfer of the payment except those that are based on the non-delivery of travel services due to insolvency. This applies in particular to the statutory claim to a guarantee.
3.4 In the case that the travel agency must make advance payments to the travel operator or other suppliers of travel services, it is entitled to claim the advance payments from the customer to recover the expenses when they are incurred and provided that a voucher for a bankruptcy insurance policy has been issued.
3.5 The travel documents can be forwarded to you for a fee as soon as they are made available by the travel operator, air carrier or other supplier of travel services and with the voucher of a bankruptcy insurance policy, when applicable. The travel agency assumes no responsibility for travel documents that are sent to you through the post. The travel agency is not obliged to replace any missing or lost travel documents on a gratuitous basis.
3.6 Changes in the prices of air carriers are not in the power of the travel agency. The travel agency is entitled to pass on to you changes in the prices of air carriers or justifiable additional charges of the air carrier. This applies in particular in the case that the travel agency is charged for such expenses by the air carrier. The permissibility and amount of changes in prices or rates are determined in the terms and conditions of the travel operator and the standard terms and conditions of the air carrier.
4. Changes in Supplier Conditions
Air carriers reserve the right to alter the routes of air transport, flight timetables and start and destination airports, including the use of different airplanes and air carriers. The travel agency is not liable for any changes undertaken by the air carrier. Due to the forecast or supernatural events air carrier may divert their routes one of the alternative points. Incase of any diversion, customers are obliged to pay their own travel expenses and any other extras that may be borne by the changes. Travel Agency does not take any responsibility financially or morally for missing any flights, failure of connection and the extra hotel , travel and personal expenses arose from due course.
5. Cancellation (IF NOT OR OTHERWISE STATED IN YOUR FINAL CONFIRMATION)
The cancellation of travel arrangements made available by the travel agency are subject to the standard terms and conditions of the travel operator. The cancellation of accommodations made available by the travel agency are subject to the following conditions except in the case that the operator of the accommodations and services specifies other conditions for cancellation.
The following charges are made in the case of cancellation:
up to six weeks prior to arrival date: 12.5 % of the total price,
up to four weeks prior to arrival date: 25 %,
up to three weeks prior to arrival date: 50 %,
up to ten days prior to arrival date: 75 %*,
the full price is due for cancellations that are made within ten days of the arrival date*.
(* The cancellation charges are usually reimbursed - less an administrative fee of 60 Euro - if the travel operator or the travel agency are able to rent booked accommodations that are cancelled within three weeks prior to arrival.)
6. Liability
6.1 The travel agency acts as an agent for the provision of travel arrangements by a third party unless otherwise specified in the travel confirmation or invoice. The travel agency therefore has no direct contractual liability in connection with the travel arrangements provided by the supplier/operator of travel arrangements.
6.2 The contractual liability of the travel agency arising from its activity as an intermediary for travel arrangements is limited to one and one-half times the price of the travel arrangements, provided that damages are neither intentional nor due to negligence.
6.3 In such cases, the travel agency is not required to refund all or part of the price of the travel arrangements insofar as expenses have been incurred or payment made to the travel operator.
6.4 It is your responsibility to ensure that you comply with applicable passport, visa and health requirements and that you procure all necessary documents. The travel agency is not liable for the timely issue and availability of required visas by the applicable diplomatic office, even when you have contracted with the travel agency to perform these services, except in cases in which the travel agency is responsible for the delay.
6.5 You are also responsible for complying with all regulations applicable to the execution of the travel arrangements. You are liable for any loss that arises from non-compliance with these regulations except in the case that the travel agency has provided false information or failed to provide information.
6.6 In the course of performing its duties the travel agency will make inquiries at the responsible organisations and government authorities but assumes no responsibility for the accuracy and completeness of the information provided.
6.7 The responsibility of Travel Agency and for its agents is limited. Travel Agency and its agents act only as agents for passenger in regards to travel whether by air, railroad, motor coach or any other conveyance and assumes no defect, through the acts or defaults of any company or person engaged in conveying members or in carrying out the arrangements of tours organized by the Travel agency, or as a direct or indirect result of acts of God, dangers incident in the sea, or air, fire, breakdown in machinery or equipment, acts of governments or other authorities, de jure or de facto wars, whether declared or not, hostilities, civil disturbances, strikes, riots, theft, pilferage, epidemics, quarantines, medical or customs regulations or from any other causes.
6.8 Travel Agency can accept no responsibilities for loss or additional expenses to members due to delay or changes in the schedules otherwise Travel Agency shall not be liable or responsible in any way whatsoever for any inconvenience, loss, damage or injury arising out of or in connection with hotel accommodations, food, baggage handling, or any other matter related thereto. All such losses or expenses will have to be borne by the passengers. Each passenger waives any claim against Travel Agency for any delay, inconvenience or damage, loss of property or baggage or injury to or deaths of persons due to the acts or omissions
7. Termination of Individual Conditions
If a condition specified in these general terms and conditions be invalid or terminated, the validity of all other conditions remains unaffected. The invalid condition is to be replaced by a valid condition that is best suited to fulfilling its intended commercial purpose.
8. Jurisdiction
All services provided by the travel agency and payments as well as any disputes between the contracting parties, including disputes regarding checks and bills receivable are subject to the exclusive jurisdiction of the country in which the travel agency is located, i.e., Istanbul ,Turkey where we are based.
9.Insurance.
Prices does not include any insurance for the passengers due to any loss during the trip herein. Passengers are advised to obtain their own insurance for travel & health while traveling. Insurance is also recommended to provide coverage to passengers if refunds pursuant to the final payment and cancellation clause below are unavailable due to the terms of that clause.
10.Tips & Taxes:
Baggage handling, gratuities and hotel taxes are often included. Minimal gratuities are included in all trips. Additional taxes, security charges and other fees collected by governments, airports, airlines and other entities are not included unless specifically listed as included features. These amounts will appear on your bill and must be included with the final payment.
TERMS & CONDITIONS IN RELATION TO MEDICAL TREATMENTS
The Medical products and services offered by "Trip&Heal" are delivered through our service partners or us.
For your information, the following points highlight the obligations between yourself and us:
Our role is to act as a third party facilitator between our partners and yourself; we will always endeavor to work in your best interests as part of this process. The quote that we will supply will include the procedure that you and our partner have agreed upon. All procedures should be thoroughly understood and if there is any aspect that you do not understand please seek clarification. Your quote may also include the cost of travel and other services.
Please note that all surgery has a risk attached to it and in the case of any medical treatment or surgery there may be dissatisfaction with the final outcome.
We will not be held responsible for medical procedure disputes. Our liability is limited to a duty of care in our capacity as a third party facilitator governed by Turkish law.
Our quotes will include all or some of the following: travel costs, transfers agreed medical treatment costs, tours, pre and post operative consultations. In the event there is additional costs due to complications these costs will either be extra or included in the initial quote. Please check at the time of booking whether there will be a risk of additional costs for your operation.
We will collect personal information from you in order to co-ordinate and facilitate the services that are requested by yourself. Personal information collected may include, but is not limited to:
Your name and address
Date of Birth
Passport and Travel details
Contact details, mobile phone numbers and e-mail addresses
Bank account and credit card details
Medical information (as per your consent and questionnaire form)
Username and Password (as per our login features)
Personal Data from the web site
Partner information.
It is important that you provide timely and accurate information in order for us to deliver the service to you. Failure to provide the information may result in "Trip&Heal " delaying or being unable to provide the services to you.
In providing a quote and service to you "Trip&Heal" may disclose information to its partners and service providers. "Trip&Heal" will take reasonable care to ensure that our partners/service providers are bound by confidentiality and privacy obligations in regards to protecting your personal information.
Holding accurate Information
"Trip&Heal" takes all practical precautions to ensure that the personal information we collect, use and or disclose is complete and correct, however, the accuracy of the information is subject largely to the details you submit. Therefore, "Trip&Heal" recommends: -
You advise us if there is any omissions or errors in your personal details
Changes to your personal information or contact particulars, (name/address)
We will deal with all correspondence with you by fax, email and telephone in respect of planned medical treatment, medical information, and travel and concierge details. We assure you that we will do our utmost to ensure confidentiality of information.
"Trip&Heal" presents information, products and services through our web site. When you utilize our site, the web server records anonymously detail, including time, date and URL of the request. The information is used to augment and develop the configuration of our site and monitor ongoing web site performance.
"Trip&Heal" may use 'cookies' on our web site. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our web sites may place on your computer. Usually, cookies are used as a means for our web sites to remember your preferences. As such, cookies are designed to improve your experience of our web sites.
In some cases, cookies may collect and store personal information about you. . "Trip&Heal" extends the same privacy protection to your personal information, whether gathered via cookies or from other sources. You can adjust your Internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas of our web sites or take advantage of the improved web site experience that cookies offer.
Links
This web site may contain links to other sites. The 'privacy policies' at these other sites may be different from this policy. Those sites' 'privacy policies' will govern the use of information you provide to them.
Sensitive Information
Trip&Heal may collect personal information that is sensitive and may relate to health or medical details. Sensitive information will be used or disclosed only for the purpose for which it was given and forwarded directly to the party it is intended for as required by law. Where medical information is required to be transferred to a third party, this will be in conjunction with the completion of a consent form, (release of medical information form).
Medical information provided by Trip&Heal is to be considered as an educational and informational purpose only. The information sent through email should not be relied upon as a medical consultation. This medium is not designed to replace a physician's independent judgement about the appropriateness or risks of a procedure for a given patient. Trip&Heal will ensure that we try to provide you with information that will help you make your own health care decisions.
DISCLAIMER
Trip&Heal does not offer medical or legal advice. Our aim is to provide our customers access to quality, world-class medical services and holdays packages at affordable prices.
Trip&Heal helps you to find medical treatment opportunities abroad. The role of Trip&Heal is to act as a marketing agent for medical facilities and arrange medical treatment packages with the option to include a holiday package. Trip&Heal does not offer any medical advice and is in no way liable for the actions of third parties. By signing the disclaimer you are aware of and acknowledge the role of Trip&Heal as described. You further accept that the decision to have medical treatment abroad is your decision and that you are aware of any risks involved.
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